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mypayflex.com

  • How do I register my account?
  • Click on Login on the left navigation bar.
  • Click on Register my account and enter your member number (which could be your Social Security Number or employer assigned number) and home zip code, and click Submit.
  • Create a unique username and password; select a security question and security answer.
  • Enter your e-mail address.
  • Enroll in e-Notify to receive email notifications.
  • Click Submit and you’ll be able to access your PayFlex information!
  • How do I submit a claim online?
  • The process for submitting a claim online using Express Claims is quick, easy and always available. Simply, click on Login on the left navigation bar. If you are first-time user, you will need to register your account by clicking on Register my account. Fill in the required information and click Submit. If you are a returning user, enter your username and password on the Login page and click Submit. After successfully logging in, click on Express Claims on the left navigation bar. Then follow the steps below to submit a claim online:
    • Enter your claim information: type of expense, date of expense and the amount of expense. To add additional claims, select Add Claim.
    • Once you have entered in all of your claims, click Submit.
    • Confirm all expense details, then click Submit. If you need to make changes, click Previous.
    • Select “Fax” or “Upload” for your document choice. In order to upload your receipts, they will need to be scanned into a PDF format.
      • If you selected “Fax”, print and sign the form. Then fax claim and itemized receipts to (866) WEB-CLMS (932-2567).
      • If you selected “Upload”, use the Browse button to upload an electronic document from your computer. To add additional documents, click on Add Additional Documents. After uploading your documents, you must check the Signature box at the bottom of the page to electronically sign your claim. If submitting dependent care claims, please make sure the provider’s signature is legible.
    • Then click Submit. You will receive an email from PayFlex notifying you when your claim has been processed.
  • How do I access my account balance?
  • Click on Login, on the left navigation bar and enter your username and password, then click Submit.
  • To check your account balance, simply click on the Select link next to the account effective date for the plan year you want to view. You will now be able to see your account balance for the plan year you selected.
  • How do I enroll in direct deposit?
  • Option 1: Enroll Online
    • Click on Login, on the left navigation bar and enter your username and password, then click Submit.
    • Select Direct Deposit on left navigation bar.
    • Then select Add Direct Deposit Account.
    • Select your bank account type; enter your account number and routing number. You can usually find your 9-digit routing number on the bottom of a check or if using your savings account, contact your bank for the correct routing number. The name of your bank will appear automatically in the Institution Name field. Then click Submit.
    • Review your account information. If the information is correct, click Confirm.
    Note: All reimbursements issued after you have confirmed your account information will be through direct deposit. You have the option at any time to cancel direct deposit or change your bank account information. If you would like to remove or change your account, login to www.mypayflex.com, click on Direct Deposit and then click Remove Account. If you do not enter a new bank account, future reimbursements will be made by check and sent to your home address on file.

    Option 2: Enroll in Direct Deposit via Paper Form

    • Click on the Forms link on the top navigation bar.
    • Then click on Direct Deposit Authorization Form, print and complete form.
    • Attach a "voided" check or savings deposit slip, and mail or fax as indicated on the form.
  • How do I view my claim history?
    • Click on Login, on the left navigation bar and enter your username and password, then click Submit.
    • Click on the Select link next to the account effective date for the plan year you want to view.
    • Then click on the Claims link in the middle of the Account Summary screen to view your claim history.
  • How do I view my all of my transactions?
    • Click on Login, on the left navigation bar and enter your username and password, then click Submit.
    • Click on the Select link next to the account effective date for the plan year you want to view.
    • To view all transactions that have occurred in your account, select Transactions in the middle of the Account Summary screen.
  • How do I check the status of my PayFlex Card? (if offered by your employer)
    • Click on Login, on the left navigation bar and enter your username and password, then click Submit.
    • Select Debit Cards on the left navigation bar.
    • You will see: card holder name, last four digits of your card number and the status of your debit card.
    • If your card is Temporarily Inactive, you may need to provide the requested documentation to PayFlex to substantiate your healthcare expenses.
  • How do I order additional PayFlex Cards? (if offered by your employer)
  • If you would like to order an additional card for a dependent or spouse, Login to www.mypayflex.com and click on Debit Cards. Click on Card Order and select your Employer. Then enter the first and last name of dependent or spouse. Select the dependent type and click Submit. Please allow 10-15 business days to receive your additional card(s). If your card is lost or stolen, please contact PayFlex at 800.284.4885.
  • How do I change my username and password?
  • Click on Login and enter your username and password, then click Submit. Click on My Info on left navigation bar to change your username and password. After you have made changes to your “My Info” page, make sure to click Submit to save your changes. Make sure to keep track of your username and password in order to access your account information in the future.
  • How do I change my security question & answer?
  • Click on Login and enter your username and password, then click Submit. Click on My Info on left navigation bar to change your security question and answer. After you have made changes to your “My Info” page, make sure to click Submit to save your changes.
  • How do I change my email address?
  • Click on Login and enter your username and password, then click Submit. Click on My Info on left navigation bar to change your email address. After you have made changes to your “My Info” page, make sure to click Submit to save your changes. Please note this email address will be used to send you communications when your claims have been processed.
  • What is eNotify and how do I enroll in it?
  • eNotify is PayFlex’s electronic claim receipt notification service. When you submit a claim to PayFlex, eNotify will send you an email indicating that your claim has been processed and will also email Explanation of Benefits (EOB) notices. If your employer offers the PayFlex Card, eNotify can also generate a receipt request letter via email to clarify purchases made with your PayFlex Card.

    If you would like to receive email communications from PayFlex, login to www.mypayflex.com and click on My Info. At the bottom of the “My Info” page, select the boxes for the communications you would like to receive from PayFlex, then click Submit.

  • What is available via the “Documents” link?
  • By clicking on the Documents link, you will be able to view the following documents:

    Uploaded Express Claims Documentation
    With Express Claims you have the option of uploading your supporting documentation. The documentation must be in PDF format in order to upload. Any documentation that you upload via Express Claims will be stored under the Documents link.

    Express Claims Coversheets
    After entering your claims online via Express Claims, you may fax your supporting documentation. An Express Claims Coversheet will generate and you will need to use this as your coversheet when faxing your supporting documentation to PayFlex. Your coversheets will be stored under the Documents link if you would like to access them at a later date.

    Explanation of Benefits (EOB)
    All participant reimbursement requests that are processed will be accompanied by an explanation of benefits (EOB) statement. This explanation itemizes the claims processed and indicates if the claim was paid or denied and whether payment is by check or direct deposit . Your EOBs will be stored under the Documents link.

    Receipt Request Letters
    If your employer offers the PayFlex Card, you may receive a Receipt Request Letter from PayFlex requiring substantiation for purchases made with your card. If a Receipt Request Letter has been produced, an electronic copy will be stored under the Documents link.

  • I can’t find my receipt request letter, how can I obtain another copy?
  • You can locate an electronic copy of your Receipt Request Letter by logging into www.mypayflex.com and clicking on the Documents link on the left navigation bar.
  • How do I access the Spending Account Buying Center?
  • Go to www.mypayflex.com and click on the Spending Account Buying Center icon that is located on the left side of the screen. When you enter the Spending Account Buying Center, you will have the option of selecting OTC (over-the-counter) items, vision (contacts and glasses) or hearing products or services. Please note, starting January 1, 2011, OTC drugs and medicines will be considered ineligible unless you have a written prescription from your doctor. A written prescription must be submitted with your claim in order to get reimbursed.
  • What is available via the Spending Account Buying Center?
  • You are able to purchase over-the-counter items, prescriptions, glasses, contact lenses, and hearing aids online as well as to make appointments for LASIK and hearing exams. Please note, starting January 1, 2011, OTC drugs and medicines will be considered ineligible unless you have a written prescription from your doctor. A written prescription must be submitted with your claim in order to get reimbursed.