At PayFlex, we value the trust you place in us and take great care to help protect the information you share. This Privacy Statement describes our practices in connection with data we collect through software applications. This includes mobile applications and websites we host that contain a link to this Privacy Statement. We describe our privacy practices so they’re easy to navigate, read and understand. We’re committed to treating your data with care and respect. And we manage our applications in a manner that’s compliant with law.
We may collect two types of data: Personal Information and Non-Personally Identifiable Information.
“Personal Information” means data that’s unique to you as an individual. This could mean your name, address, social security number, email address and/or telephone number. It could also mean information about your personal device. We describe this further below.
“Non-Personally-Identifiable Information” means data that doesn’t identify you personally. An example is usage data, either individually or taken together. And it may include demographic data, or data related to multiple members that does not include member-specific information, and certain data collected automatically through your device. This could be web browser data, server log files, cookies, pixel tags or beacons. And it could be other technologies and other non-personally identifiable data collected by us or given to us by you.
By collecting this data, we can provide you with better access to our services.
We get Personal Information when you register or create a personal profile with us. And we get it when you request products, services or information from us.
We may collect certain personal device information to authenticate you or your device. We do this for application security. It can help prevent fraud and data loss. Device information we collect may be physical location, IP address, battery information, application activity, data usage, accelerometer data and malware information.
Where required by law or regulation, you’ll be able to update your data by sending us an email. Or, if you have set up a personal profile, you’ll be able to update your data online.
Protecting the confidentiality and security of member information
We have adopted and adhere to stringent security standards designed to help protect non-public personal information against accidental or unauthorized access or disclosure. We maintain physical, electronic and procedural safeguards to help secure the information and comply with federal standards.
PayFlex employees are kept informed of all current security and privacy practices. They complete training annually. And we remind them of the importance of member privacy. Our employees play a vital role in protecting your data.
Here are some ways PayFlex protects your data
You should take the following steps to help safeguard your account:
Access to client and member data is strictly limited. We don’t disclose any personal data unless the law requires or permits it. PayFlex may use and disclose your personal data when administering your benefits. In limited cases, we may disclose it to unrelated third parties as permitted or required by law. In all cases, we stress the confidential nature of the data we share and require any third party receiving it to keep it confidential. Data won’t be distributed or shared for marketing purposes. And we won’t share it for any other purpose outside the scope of our business requirements.
When you visit our website, we collect certain information about you to help us analyze and improve the usefulness of the information we provide on this website. The information we collect does not identify you personally. It’s anonymous "usage data," such as the number of unique visitors we receive, what pages are visited most often and the navigation preferences and characteristics of our visitors. We have included information below on what we collect and how we do it.
PayFlex complies with all applicable regulatory requirements pertaining to the services it provides. This includes the Health Insurance Portability and Accountability Act of 1996/Health Information Technology for Economic Clinical Health Act (HIPAA/HITECH). We’ve set up technical and physical safeguards to help protect the privacy of your personal health information. And we set limits on the use and disclosure of such information without your authorization.
PayFlex may change this statement from time to time. When updates are made, we’ll also update the version date located at the bottom of this privacy statement. We encourage you to periodically review this privacy statement to see if there have been any changes that may affect you. This statement is not intended to and does not create any contractual or other legal rights in or on behalf of any party.
Contact us if you have any questions or concerns about our Privacy, Security & Compliance policies.
Privacy statement updated: April 13, 2020